Refund policy

Refund Policy

We accept returns and exchanges within 30 days of delivery, provided the item is unused, unworn, in its original packaging, and returned with all original tags and labels attached. To initiate a return or exchange for eligible products, please contact us at support@isavieshop.com.

Return Shipping Costs

Customers are responsible for return postage costs for eligible items.

Tracking Numbers

If you are returning an order, you must provide us with a tracking number to ensure proof of delivery. Refunds or replacements will not be issued until we've received the returned order.

Refunds

Refunds will be processed within 5-7 business days after receiving the returned order. Please note that depending on your bank, refunds may take up to 10 business days to reflect in your account.

Non-Refundable Services

Shipping, shipping protection, priority processing, and priority shipping fees are non-refundable.

Canceled Orders

Order Cancellation

We can only cancel your order if it has not been shipped yet. If the order has already been shipped, it will not be eligible for cancellation.

Cancellation Fee

All canceled orders will incur a 30% restocking fee.

Returned Orders

Shipping Label

Customers are responsible for printing their own shipping label to send the item back to the provided address for eligible returns.

Additional Information

Wrongly Sent Orders

If an order was sent incorrectly, a replacement will be issued at no cost.

Damages and Issues

Please inspect your order upon reception and contact us immediately (within 7 days of receiving the package) if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Orders Not Arriving Due to Customer Error

If your order does not arrive due to factors within your control (e.g., providing the wrong shipping address), we regret that we cannot offer refunds or replacements. Please carefully review your shipping details before finalizing your order.

Orders Marked as Delivered

If an order is marked as delivered by the carrier, we are no longer responsible for the order. Customers should contact the carrier directly for any issues related to delivery confirmation.